GlenOak Senior Advisors Terms of Use and Service

Last updated and effective: September 26, 2026

1. Acceptance and scope

These Terms of Use and Service (“Terms”) govern access to and use of the GlenOak Senior Advisors website, online forms, reports, senior-living information and placement-support services, referral coordination, and related email, telephone, and SMS communications (collectively, the “Service”). The Service is provided by GLENOAK SENIOR ADVISORS INC., doing business as GlenOak Senior Advisors (“GlenOak,” “we,” “us,” or “our”).

The shared SMS support program also covers GlenOak Living senior-living inquiries and automated or AI-assisted replies from 240-414-7330, as described in Section 13. These Terms do not replace any separate website terms applicable to the GlenOak Living directory.

You accept these Terms when you check or click a control indicating agreement, submit a form after being presented with a conspicuous notice that submission constitutes agreement, or otherwise expressly agree to them. If you do not agree, do not submit information or use the Service. Provisions governing website content, acceptable use, intellectual property, third-party links, and disclaimers apply to website visitors to the extent permitted by law.

These public Terms are principally consumer and website-use terms. A senior living organization, referral source, independent placement advisor, vendor, or other business may be subject to a separate signed agreement. A business contact does not bind an employer merely by visiting the website or using a public form without actual authority. If an authorized signed agreement conflicts with these Terms, the signed agreement controls for the subject it addresses.

Our Privacy Policy describes our general information practices. Where a consumer-health-data or state-specific privacy notice applies, GlenOak will provide it at or before the collection or use for which notice is required. Acceptance of these Terms is not a substitute for any separate consent, authorization, disclosure, or acknowledgment required by law.

2. What GlenOak does

GlenOak provides senior-living information, referral coordination, and placement support. Depending on the request and location, GlenOak may:

• collect information about location, timing, budget, preferences, and care considerations;
• prepare or provide senior-care guidance;
• answer general questions about independent living, assisted living, memory care, and related options;
• introduce a consumer to one independent local placement advisor;
• help identify or evaluate potentially appropriate senior living communities;
• coordinate communications concerning availability, pricing, tours, community-conducted assessments, applications, and placement-related next steps; and
• receive and coordinate an authorized introduction from a senior living organization or other referral source.

The scope of the Service varies by location, consumer needs, legal requirements, and the availability and participation of independent advisors and communities. Referral services are offered only where and to the extent GlenOak has approved them for operation.

3. Private-pay senior-housing scope

The standard Service is intended for privately paid independent living, assisted living, and memory-care placement support. General information may mention other services, but unless a separate written service has been approved for the applicable jurisdiction, the Service does not include referrals for skilled nursing, home care or caregiver placement, home health, hospice, hospitals, physicians, pharmacies, therapy, rehabilitation, behavioral-health or substance-use treatment, or items or services reimbursable by Medicare, Medicaid, or another federal health care program.

GlenOak does not condition or calculate compensation on federally reimbursable services and will not knowingly offer, pay, solicit, or accept compensation prohibited by an applicable anti-kickback, patient-brokering, fee-splitting, or similar law.

4. Independent advisors, communities, and other third parties

Each independent local placement advisor, senior living community, care provider, or other third party is a separate organization. Except as stated in an authorized signed agreement or required by applicable law, that organization is not GlenOak’s employee, agent, legal representative, joint venturer, or legal partner.

Third parties are responsible for their own:

• services, recommendations, representations, and communications;
• licenses, registrations, qualifications, insurance, and regulatory compliance;
• admissions decisions, assessments, care plans, and service delivery;
• pricing, deposits, fees, contracts, availability, and waitlists; and
• privacy, security, recordkeeping, and information-handling practices.

GlenOak does not own, operate, manage, or control the independent advisors or senior living communities identified through the Service. An advisor’s license, registration, insurance, or contract does not by itself authorize GlenOak to perform a regulated activity, and GlenOak’s status does not authorize the advisor. Each organization is separately responsible for having legal authority to perform its role.

5. Consumer choice and no guarantee

You remain free to search independently, use another advisor, contact a community directly, decline an introduction, or stop using GlenOak’s Service. The communities identified through the Service may not include every community that could meet your preferences and needs. GlenOak and an independent advisor consider the preferences and needs you provide and do not use compensation or price as the sole selection factor.

GlenOak does not guarantee:

• that an advisor, community, or provider will be available or accept a consumer;
• that information about licensing, enforcement history, pricing, availability, services, or care capabilities will remain current;
• that a particular community or service will meet every need or preference;
• that a tour, assessment, application, admission, move-in, or placement will occur; or
• any medical, care, financial, legal, safety, or other outcome.

Admissions, pricing, care-level determinations, contracts, and service decisions are made by the applicable community or provider, not by GlenOak. You should independently evaluate an advisor, community, provider, contract, and pricing arrangement before making a decision.

6. Age, capacity, and authority

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service.

A family member, caregiver, or friend may request general information without claiming legal authority to make decisions for a prospective resident. If you make binding decisions, provide protected records, or give consent on another person’s behalf, you represent that you have the legal authority required to do so. GlenOak may require documentation or direct confirmation from the prospective resident or legally authorized representative before using or disclosing identifiable or care-related information.

If you use the Service on behalf of an organization, you represent only that you are authorized to make the particular submission or communication. Your use does not create obligations for the organization beyond your actual authority or any authorized signed agreement.

7. Referral-source introductions

A third party may introduce a consumer to GlenOak with the consumer’s permission. The introduction creates no agency, partnership, endorsement, exclusivity, or payment right under these Terms.

The consumer should ordinarily use the link, email address, or telephone number to contact GlenOak directly. A referral source may submit limited contact and logistical information only after the consumer or legally authorized representative requests GlenOak’s help and authorizes the source to share the information.

Do not submit health records or detailed health, care, financial, government-identifier, or payment information through ordinary email, SMS, or an initial source-submitted referral form. GlenOak will identify any separately disclosed and appropriately authorized channel when such information is needed.

GlenOak may decline, delete, restrict, or redirect a submission that appears unauthorized, inaccurate, duplicative, unlawful, unsafe, or inappropriate for the communication channel used.

8. Information permissions and separate consents

Subject to the Privacy Policy, any applicable privacy notice, and any required separate consent, when you request or authorize the Service, you permit GlenOak to use the information reasonably necessary to respond, communicate through an authorized method, provide requested guidance, maintain required records, and protect the Service. When you request or authorize a local introduction, GlenOak may disclose the minimum information reasonably necessary to one identified independent local placement advisor.

The advisor may contact you for the requested Service and, only at your direction or with another authorization required by applicable law, may provide limited information to communities you select or authorize. The advisor is a separate organization and may provide its own privacy notice.

Accepting these Terms does not by itself constitute consent to:

• collect or share consumer health data where affirmative consent is required;
• disclose identifiable information to an advisor or community where separate authorization is required;
• sell personal information or consumer health data as defined by applicable law;
• receive marketing calls, automated calls, or text messages;
• subscribe to a newsletter; or
• record or transcribe a telephone call or online meeting.

GlenOak will request any separate consent, authorization, disclosure acknowledgment, or agreement required for those activities. Consent to GlenOak communications does not transfer to an advisor, community, referral source, or another organization.

9. Consumer charges, compensation, and financial relationships

GlenOak does not charge consumers for its standard senior-housing referral and placement-support Service. If GlenOak offers a consumer-paid service, the price and terms will be provided in a separate written agreement before any charge is incurred.

GlenOak and other organizations involved in the Service may have contractual, business, or financial relationships connected with the Service or a successful placement. Those arrangements vary. They do not increase a consumer’s obligations under these Terms and do not authorize anyone to use personal information for an unrelated purpose. GlenOak does not pay an individual employee of a referral source for submitting a referral.

GlenOak and independent advisors do not have compensation arrangements with every community. The options identified may therefore not include every community that could meet a consumer’s preferences and needs. Where applicable law requires disclosure of services, the paying party, a financial or business relationship, a fee or good-faith fee range, another benefit, or the scope of available communities, GlenOak will provide the information it is legally responsible to provide directly to the consumer at or before the referral in a state-specific notice or agreement. An independent advisor or other organization is separately responsible for disclosures applicable to its role.

These public Terms do not create a right to compensation, reimbursement, or another payment or benefit for any person or organization. Any compensation or other arrangement between businesses is governed solely by an authorized separate written agreement and applicable law.

10. State-specific referral documents and rights

When applicable law requires GlenOak to provide or obtain a state-specific disclosure, consent, authorization, service agreement, acknowledgment, check, registration, or other step, GlenOak will do so at the time and in the form required. A required document may describe the Services, compensation, financial relationships, scope of available communities, termination rights, licensing or registration information, and other matters required by law. Independent advisors and other organizations remain separately responsible for requirements applicable to them.

A state-specific document controls if it conflicts with these Terms. Acceptance of these Terms does not replace a required state disclosure, acknowledgment, health-data consent, sale authorization, recording consent, or communications consent.

GlenOak will complete each licensing or enforcement check required of GlenOak before a referral. An independent advisor or other organization is separately responsible for checks applicable to its role. A review is a point-in-time check, not a guarantee of future licensing status, safety, quality, availability, or regulatory compliance. Nothing in these Terms waives a duty imposed on GlenOak by applicable law.

11. Ending referral services

You may stop using GlenOak’s referral Service at any time, without cause or penalty, by emailing contact@glenoakadvisors.com or writing to the address in Section 27. GlenOak will stop new referrals and non-required service contact, stop using the consumer’s information for referral services except for legally permitted or required retention and compliance, and notify previously contacted communities when applicable law requires it.

Ending the Service does not make you responsible for a referral fee. Whether an organization may receive compensation for a referral made before termination is governed by applicable law and the applicable business agreements, not by an obligation of the consumer. You may separately exercise privacy and deletion rights described in the Privacy Policy and any privacy notice provided to you.

12. Communications other than SMS

By contacting GlenOak or submitting information, you authorize GlenOak to respond through the communication method you used or requested for purposes related to your inquiry or requested Service. Permission to receive a transactional or service response is not consent to unrelated marketing.

Calls or online meetings will be recorded or transcribed only after notice and consent. If you do not wish to be recorded, tell us before recording begins, and GlenOak will offer an alternative communication method when reasonably available.

You are responsible for maintaining accurate contact information and protecting the confidentiality of messages received through your devices and accounts.

13. SMS terms

13.1 Program identity and scope

GLENOAK SENIOR ADVISORS INC. operates a shared SMS support program for GlenOak Senior Advisors and GlenOak Living at 240-414-7330. GlenOak Living is GlenOak’s senior-living directory and assistance service at glenoakliving.com. This section applies to messages from both services using this number.

For GlenOak Senior Advisors, messages concern authorized overflow referrals, referral acknowledgments, partner questions, limited clarification, referral-form links, referral-status updates, and related partner support. For GlenOak Living, messages concern requested senior-living assistance, general questions, basic search preferences such as location, type of senior living sought, timing, optional budget range and contact details, and requested staff follow-up or advisor introductions.

Messages may be sent by GlenOak staff or an automated AI-assisted messaging system. This program is limited to the inquiry, referral, or assistance the recipient requested and related service updates. It is not used for unsolicited texts, purchased-list outreach, promotional broadcasts, or unrelated marketing.

13.2 How to opt in

To opt in, review the applicable texting invitation and SMS disclosures beside the website’s Text Us action or in the overflow-partner email, then voluntarily send your first text to 240-414-7330. By sending that first text after reviewing the disclosures, you agree to receive replies and related service updates from GLENOAK SENIOR ADVISORS INC., through the GlenOak service relevant to your request, including automated or AI-assisted replies. Your permission is limited to the inquiry, referral, or assistance you requested. GlenOak retains the incoming message and related consent records.

Receiving an email, opening a messaging application without sending a text, or submitting a phone number on a form that authorizes only telephone or email contact does not enroll you in this SMS program. Accepting these Terms alone does not constitute SMS consent. GlenOak does not initiate program SMS before the recipient opts in.

13.3 Permission from referred consumers

A facility employee’s or other business contact’s SMS permission applies only to that person and number. It does not constitute permission from a referred consumer or family member. Receiving a consumer’s telephone number in a referral does not authorize GlenOak to initiate SMS to that consumer. The consumer must separately provide appropriate SMS permission before GlenOak sends program texts to that person.

SMS consent to GlenOak is not transferred to an independent advisor, community, referral source, affiliate, or other organization. An independent organization must establish its own permission before sending texts as a separate sender.

13.4 Frequency, charges, and optional participation

Message frequency varies. Message and data rates may apply. Frequency depends on your questions, active inquiry, referral activity, and related service updates. Your carrier’s messaging and data charges apply under your plan. Consent to receive SMS is not a condition of purchase, receiving assistance, or participating in the referral program. You may instead communicate by email, telephone, or an appropriate online form.

13.5 Opt-out and restarting messages

Reply STOP to opt out. STOP ends program SMS to your number from 240-414-7330 across both GlenOak Senior Advisors and GlenOak Living, including staff and automated messages. A final nonmarketing opt-out confirmation may be sent. No further program texts will be sent unless you opt in again. Reply START to opt in again.

You may also revoke SMS permission through another reasonable method that clearly communicates your request, including emailing lucas – at glenoakadvisors.com or calling 240-414-7330. GlenOak will honor the request as required by applicable law. Opting out of SMS does not require you to stop using other GlenOak services.

13.6 Help and human assistance

Reply HELP for assistance. You may also email contact@glenoakadvisors.com or call 240-414-7330. You may ask to speak with a person during an automated or AI-assisted conversation.

13.7 Automated messages, accuracy, and sensitive information

Automated or AI-assisted responses may contain errors or incomplete information. Confirm current community care, pricing, and availability directly with the relevant community or advisor. These messages are not individualized medical, legal, or financial advice and do not make admissions or care-level decisions. The SMS program is not an emergency service; call 911 or the appropriate emergency service for an emergency.

Do not send medical records, diagnoses, medication details, detailed care needs, government identifiers, financial-account details, payment-card information, or other sensitive personal information through SMS. GlenOak will direct you to an appropriate channel when additional sensitive information is needed.

13.8 Mobile-information privacy

No mobile information will be shared with third parties or affiliates for marketing, promotional, or lead-generation purposes. Text-messaging originator opt-in data and consent are excluded from other categories of information sharing and are not sold, transferred, or shared with independent advisors, communities, referral sources, or affiliates for their own purposes.

Providers that deliver messages, host systems, or process inquiries for GlenOak may process the information needed to perform those contracted services on GlenOak’s instructions, or as required by law. They are not authorized to use mobile information or SMS consent for their own marketing, promotional, or lead-generation purposes. Authorized service referrals do not transfer SMS consent. Our Privacy Policy, including Section 6, explains the shared program’s information practices.

13.9 Delivery and device access

SMS delivery depends on carrier networks, device settings, and service availability and may be delayed or fail. Carriers are not liable for delayed or undelivered messages. You are responsible for keeping your contact details accurate and protecting access to your device and messages. Tell GlenOak if you stop using or lose control of a number enrolled in the program.

14. Business email and newsletter

GlenOak may send business contacts service information and industry updates as permitted by law. A marketing newsletter is sent only on the basis of documented permission or another lawful basis. A business relationship or presence in GlenOak’s records does not, by itself, establish newsletter permission.

Marketing emails will include a working unsubscribe method, and GlenOak will honor opt-out requests. Transactional, legal, or service messages may continue where appropriate.

15. No professional, fiduciary, real-estate, or emergency role

GlenOak is not a healthcare provider, care manager, medical professional, law firm, financial advisor, insurer, real estate broker, guardian, fiduciary, or emergency service. GlenOak does not diagnose conditions, prescribe treatment, establish a legally required care level, give legal or financial advice, make admissions decisions, or replace advice from a qualified professional.

GlenOak will not act as a consumer’s power of attorney, guardian, healthcare agent, trustee, escrow holder, or custodian of funds or property and does not collect community deposits, rent, or admission charges.

GlenOak does not perform an activity that requires a real estate license. A properly licensed professional may separately provide such a service under that professional’s own agreement.

The Service is not designed for emergencies. If you believe someone is experiencing an emergency or immediate danger, call 911 or the appropriate emergency service.

16. Fair housing, nondiscrimination, and safety

GlenOak does not make or facilitate referrals on the basis of race, color, religion, national origin, sex, disability, familial status, or another status protected by applicable law. Lawful age eligibility, the consumer’s requested accessibility features, and a community’s documented care capabilities may be considered.

GlenOak may, and when required by law will, report suspected abuse, neglect, exploitation, self-neglect, or imminent danger to adult protective services, law enforcement, emergency services, or another authority.

17. Acceptable use

You may not:

• use the Service unlawfully, fraudulently, deceptively, or without required authority;
• submit false, misleading, impersonated, or materially inaccurate information;
• submit another person’s identifiable or protected information without permission or another lawful basis;
• submit sensitive information through an ordinary or unapproved channel;
• interfere with, probe, damage, overload, or circumvent the security or functionality of the Service;
• introduce malware, malicious code, or harmful content;
• scrape, harvest, copy, or misuse content, contact information, access credentials, links, or data;
• access the Service through automated means without written permission;
• use the Service or its content to develop or train a generalized artificial-intelligence model without written permission;
• use GlenOak’s name, branding, referral materials, links, or telephone number in a misleading or unauthorized manner; or
• use the Service to harass, threaten, discriminate against, exploit, or harm another person.

18. Third-party websites and services

The Service may link to or integrate with third-party websites, forms, maps, reviews, communications platforms, placement advisors, communities, or providers. GlenOak does not control their content, terms, privacy practices, security, availability, products, services, representations, or transactions. Your direct use of a third-party service is governed by that third party’s terms and policies.

19. Intellectual property

The Service and its content, including text, reports, forms, graphics, logos, trademarks, software, databases, selection, arrangement, and other materials, are owned by GlenOak or its licensors and are protected by applicable intellectual-property law.

Subject to these Terms, GlenOak grants you a limited, nonexclusive, nontransferable, nonsublicensable, and revocable license to access and use the Service for its intended personal or authorized internal business purpose. You may not reproduce, distribute, sell, license, modify, create derivative works from, publicly display, reverse engineer, or commercially exploit the Service or its content except as permitted by law or authorized in writing.

20. Feedback

If you voluntarily provide suggestions, ideas, or feedback about the Service, you grant GlenOak a worldwide, perpetual, irrevocable, royalty-free right to use that feedback for a lawful purpose without restriction or compensation. This section does not grant GlenOak ownership of personal information, consumer health data, or confidential information submitted to obtain the Service.

21. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” GLENOAK DISCLAIMS EXPRESS, IMPLIED, AND STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES CONCERNING THE ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, OR RESULTS OF THE SERVICE.

GLENOAK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THIRD-PARTY INFORMATION WILL BE ACCURATE, COMPLETE, OR CURRENT; OR THAT A PARTICULAR ADVISOR, COMMUNITY, PROVIDER, OR SERVICE WILL BE APPROPRIATE OR AVAILABLE.

These disclaimers do not disclaim or waive GlenOak’s nonwaivable duties under referral-agency, consumer-protection, privacy, elder-protection, licensing, screening, disclosure, or other applicable law. Some jurisdictions do not allow certain warranty disclaimers, so some language above may not apply to you.

22. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GLENOAK WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSSES CAUSED SOLELY BY AN INDEPENDENT ADVISOR, COMMUNITY, PROVIDER, OR OTHER THIRD PARTY.

This section does not limit GlenOak’s liability for its own fraud, willful misconduct, gross negligence, violation of nonwaivable law, personal injury, or loss of personal property. Nothing in these Terms waives or limits a consumer’s nonwaivable rights or remedies under referral-agency, consumer-protection, privacy, elder-protection, or other applicable law.

23. Suspension and termination by GlenOak

GlenOak may restrict, suspend, or terminate access to the Service when reasonably necessary to address a violation of these Terms or law; an unauthorized or unsafe submission; fraud, abuse, or security risk; a threat to another person; a request outside the Service’s approved scope; or the discontinuation of a feature or location. Provisions that by their nature should survive termination remain effective, including intellectual-property, disclaimer, liability, dispute, and miscellaneous provisions.

24. Maryland law and venue

These Terms and disputes arising from them are governed by Maryland law, without regard to conflict-of-law rules. This choice of law does not displace a mandatory law applicable to the Service, a consumer, or another party.

Before filing a lawsuit, each party will give the other written notice describing the dispute and requested resolution and allow 30 days for good-faith informal resolution. Any applicable limitations period is tolled during that 30-day period to the extent permitted by law. This requirement does not apply when immediate injunctive relief, a government filing, an eligible small-claims action, or applicable law permits otherwise.

Subject to a nonwaivable right to another forum, a dispute not resolved informally must be brought exclusively in the state courts located in Montgomery County, Maryland, or, if federal subject-matter jurisdiction exists, the United States District Court for the District of Maryland. Nothing in this section prevents a consumer from filing an eligible individual action in small-claims court in the consumer’s home jurisdiction or from contacting a government agency.

To send a legal dispute notice to GlenOak, email contact@glenoakadvisors.com with “Legal Dispute Notice” in the subject line or mail the notice to the address in Section 27.

25. Changes to these Terms

GlenOak may update these Terms prospectively as the Service or law changes. We will revise the date above and provide additional notice when required. If law requires notice or affirmative assent to a material change, GlenOak will provide it; continued use alone will not substitute for affirmative assent where law requires otherwise.

26. Miscellaneous

These Terms and any applicable authorized signed agreement are the entire agreement concerning their subject matter. These Terms do not supersede a state-mandated disclosure, acknowledgment, consent, or notice. If a provision is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect. GlenOak’s failure to enforce a provision is not a waiver. You may not assign these Terms without GlenOak’s written consent. GlenOak may assign them in connection with a merger, acquisition, reorganization, or transfer of the Service, subject to applicable law.

27. Contact us

GLENOAK SENIOR ADVISORS INC.
doing business as GlenOak Senior Advisors
4938 Hampden Lane, #552
Bethesda, Maryland 20814

Email: lucas -at- glenoakadvisors.com
Telephone: 240 414 7330