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GlenOak Senior Advisors — Terms of Service

Effective date: November 6, 2025

These Terms of Service (“Terms”) govern your access to and use of the GlenOak Senior Advisors website, tools, and chatbot experience (collectively, the “Service”). By using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1) What we do (and don’t do)

  • What we do: We ask you a short series of questions (via our chatbot or forms), generate a custom report of local senior-care facilities, and—if you ask us to—share your inquiry with a limited number of facilities (fewer than 10, typically 3 or fewer) so they may follow up with you.

  • What we don’t do: We do not provide medical, legal, or financial advice. We do not run a phone-based concierge or in-person placement service. We do not host user reviews or public forums. We do not broker, sell, or lease space or services on behalf of any facility.

Facilities are independent third parties responsible for their own licensing, staffing, pricing, and admission decisions. Any decisions to engage with a facility are solely between you and that facility.

2) Eligibility

You must be at least 18 and capable of entering a binding agreement to use the Service.

3) Your permissions to us

By submitting information through the Service, you:

  • Consent to receive communications related to your inquiry (e.g., we may email your report and follow-ups).

  • Authorize limited lead sharing: If you ask us to connect you, you authorize us to share your inquiry with fewer than 10 facilities (generally ≤3) so they may contact you by phone/text/email. You can withdraw this for future sharing by emailing [email protected] (already-shared leads must be managed with those facilities directly).

  • Confirm accuracy: You represent that the information you provide is accurate and that you have the right to provide it (including if you provide information about another person).

4) No professional advice

All content and outputs (including facility lists or reports) are for general informational purposes only and are not medical, legal, financial, insurance, or professional advice. Always consult qualified professionals for advice specific to your situation. If this is an emergency, call 911.

5) Facility information and availability

Facility details, availability, pricing, and services can change. We do not control facility content or decisions and do not guarantee that any facility will contact you, accept you, or meet your needs.

6) Acceptable use

You agree not to:

  • use the Service in any unlawful, abusive, or fraudulent manner;

  • interfere with or disrupt the Service;

  • attempt to gain unauthorized access to systems or data;

  • copy, scrape, or harvest content or user information except as permitted by these Terms;

  • reverse engineer or attempt to derive source code;

  • use any part of the Service to train or improve generalized AI models;

  • misrepresent your identity or affiliation.

We may suspend or terminate access for violations.

7) Intellectual property

The Service, including its content, design, and software, is owned by GlenOak or its licensors and is protected by law. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes. All rights not expressly granted are reserved.

8) Accounts & security (if applicable)

If you create an account, keep your credentials confidential and promptly notify us of any unauthorized use. You are responsible for activity under your account.

9) Third-party links and services

We may show links or information about third-party facilities or services. We do not control or endorse third parties and are not responsible for their acts or omissions. Your dealings with them are solely between you and them.

10) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, GLENOAK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT ANY CONTENT (INCLUDING REPORTS) WILL BE ACCURATE OR COMPLETE.

11) Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, GLENOAK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED US $50 OR THE AMOUNT YOU PAID US (IF ANY) IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, WHICHEVER IS GREATER. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE JURISDICTIONS, LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

12) Indemnification

You agree to defend, indemnify, and hold harmless GlenOak from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

13) Changes to the Service or Terms

We may modify or discontinue the Service (in whole or part) and may update these Terms. We’ll revise the “Effective date” when we do and may provide additional notice where required. Your continued use means you accept the changes.

14) Governing law; dispute resolution

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where preempted by U.S. federal law.

Arbitration & class-action waiver. Except for small-claims matters or claims seeking injunctive relief for intellectual-property use, any dispute between you and GlenOak arising from or relating to the Service will be resolved by binding, individual arbitration under the JAMS Rules. No class actions or class arbitrations. You may opt out of arbitration within 30 days of first accepting these Terms by emailing [email protected] with your name, the email/phone you used on our site, and a clear statement that you opt out. If the class waiver is found unenforceable as to a particular claim, that claim must proceed in court (New York County, New York); the remainder proceeds in arbitration.

15) Termination

We may suspend or terminate your access at any time, with or without notice. Upon termination, your license ends and the provisions that by nature should survive (e.g., IP, disclaimers, limitations, arbitration) will survive.

16) Miscellaneous

These Terms (plus the Privacy Policy) are the entire agreement between you and GlenOak regarding the Service. If any provision is unenforceable, the remainder remains in effect. You may not assign these Terms without our consent. Our failure to enforce a provision is not a waiver.

17) Contact

GlenOak Senior Advisors
Email: [email protected] 
Address: 4938 Hampden Ln., #552, Bethesda, MD 20814